Version 1.0 — Last updated: November 2025

1. Introduction

This Privacy Policy explains how King’s K9 Dog Training (Vic) Pty Ltd (ABN 36653143438), also trading as My Dog, My Guru, (“we”, “our”, “us”) collects, uses, discloses and stores your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing your personal information to us, you agree to this policy.

2. Who we are

Business name: King’s K9 Dog Training (Vic) Pty Ltd, also trading as My Dog, My Guru

ABN: 36653143438

Address: 392 Bellarine Highway, Moolap VIC 3224 Australia

Email: [email protected]

Website: kingsk9dogtraining.com.au & mydogmyguru.com

3. What information we collect

We may collect personal information such as:

* Names, email address, phone number, and postal address.

* Billing, payment and delivery information (when you purchase a product or service).

* Information about your dog (e.g., name, age, breed, behaviour or training concerns).

* Photos, videos or testimonials shared or captured.

* Information collected automatically when you visit our website or funnel pages, including IP address, browser type, referring site, time spent, pages viewed, and other analytics data via cookies and similar technologies.

* Any other personal information you voluntarily provide to us via forms, email, or social media.

4. How we collect your information

We collect personal information when you:

* Fill in forms on our website or funnels (e.g., sign-ups, quiz entries, course registration, product purchases).

* Communicate with us by email, social media, phone or in person.

* Interact with our marketing, advertising or analytics tools such as Google Analytics and Pixels.

* Provide consent for us to capture or use images, testimonials or media content.

* Purchase a product or service through our site or funnel.

* We may also collect limited information from publicly available sources or through third-party services you authorise us to use.

5. Why we collect and use your information

We use your personal information to:

* Process and deliver your orders for products or services.

* Provide dog training, educational or coaching services.

* Send you emails, updates, resources or promotional content you’ve consented to receive.

* Respond to enquiries or feedback.

* Analyse and improve our website, funnel performance, and marketing.

* Comply with our legal obligations, including record-keeping and taxation.

* Manage consented use of your testimonials, photos or videos.

* You may choose not to provide certain information, but this could limit your access to parts of our website or services.

6. Disclosure of personal information

We may disclose personal information to:

* Service providers such as FEA Create (for email and funnels), web hosting, analytics, and marketing support.

* Payment processors such as Stripe or PayPal to securely handle transactions.

* Third-party platforms such as Google Analytics and Meta (Pixels) to track performance and improve services.

* Delivery or fulfilment partners for physical product shipments.

* Professional advisers such as accountants, lawyers or IT specialists bound by confidentiality obligations.

* Regulatory authorities if required by law or court order.

Some of these third-party services may store or process your data outside Australia. Where this occurs, we take reasonable steps to ensure comparable protection consistent with the APPs.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse traffic. Cookies may collect data such as your IP address, device information, and on-site behaviour. We also use Website Analytics and Pixels to understand how visitors engage with our sites and funnels. These tools may track your interactions and link to third-party advertising networks. You can disable cookies in your browser settings, though this may affect site functionality.

8. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Information is stored securely within password-protected systems and cloud platforms that use encryption and access control.

We retain personal information only for as long as required to fulfil its purpose or to meet legal and business obligations. When no longer needed, we securely delete or de-identify it.

9. Access, correction and complaints

You may request access to, or correction of, personal information we hold about you by contacting us:

Email: [email protected]

We will respond within a reasonable timeframe. If you believe we have breached your privacy or mishandled your information, please contact us in writing. If you are unsatisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC): www.ovic.gov.au

Office of the Victorian Information Commissioner (OVIC): www.ovic.vic.gov.au

10. Direct marketing and opt-outs

If you subscribe to receive communications from us, we may send you information about new products, updates or offers. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly. We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

11. Use of media and testimonials

If you provide consent for us to use your photos, videos, testimonials or reviews, they may appear on our website, social media or marketing materials. You can withdraw your consent at any time by contacting us in writing.

12. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in law or our business practices. The most current version will always be available on our website. We encourage you to check this page regularly to stay informed.

13. Contact us

For privacy enquiries, corrections, or complaints, please contact:

King’s K9 Dog Training (Vic) Pty Ltd
Also trading as My Dog, My Guru
Email: [email protected]